Are you the one who celebrate every time your customers succeed, specially when using the solution you offer them? Do you feel pleased by building strong, long-term relationships with your customers and helping them? Is your superpower not only listening to or understanding your customer feedback, but also to provide their feedback to your product team? Are you able to use information and turn it into solutions based on your expertise? Then you should keep reading, because we may have super news for you... 😉
As a Customer Success Specialist you will be responsible for the care of your own portfolio, ensuring the successful onboarding of new Viterbit customers; managing the expansion and renewal of our customer base as well as being a trusted advisor on the best hiring practices understanding the different needs of our customers.
Successful team members are hands-on, have a high level of ownership, and are obsessed with giving our customers the best experience possible with prompt replies and solutions that work. 💡
As a dynamic early-stage startup you need to be ready to handle with ambiguity. We deal with a lot of high highs and a lot of equally low lows and you need to be able to handle that.
The journey 🚀
The first month you will be focus on learning everything there is to know about Viterbit; understanding the product and dynamics related to our customers, and much more...
By the end of this period, you will be onboarding your first customers and you will have taken responsibility and ownership of your own portfolio, and start crunching data about engagement and satisfaction.
What you’ll do...
What you’ll bring to the team...
Our team 🎁
At Viterbit we do things differently. There is no corporate nonsense or outdated hierarchies. You will be the 17th person aboard and still, will be hand to hand with founders and the whole team. As we like to spend more time together, we got an office in Chamberí where we work face-to-face, although flexibility is in our top ingredients.
Perks & Benefits
If you feel this job opportunity is for you, apply here 🤿 If not, but you know someone interested, share !