Customer Success Specialist

Customer Success · Madrid

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Description

Are you the one who celebrate every time your customers succeed, specially when using the solution you offer them? Do you feel pleased by building strong, long-term relationships with your customers and helping them? Is your superpower not only listening to or understanding your customer feedback, but also to provide their feedback to your product team? Are you able to use information and turn it into solutions based on your expertise? Then you should keep reading, because we may have super news for you... 😉​


Mission

As a Customer Success Specialist you will be responsible for the care of your own portfolio, ensuring the successful onboarding of new Viterbit customers; managing the expansion and renewal of our customer base as well as being a trusted advisor on the best hiring practices understanding the different needs of our customers.

Successful team members are hands-on, have a high level of ownership, and are obsessed with giving our customers the best experience possible with prompt replies and solutions that work. 💡​

As a dynamic early-stage startup you need to be ready to handle with ambiguity. We deal with a lot of high highs and a lot of equally low lows and you need to be able to handle that.


The journey 🚀​

The first month you will be focus on learning everything there is to know about Viterbit; understanding the product and dynamics related to our customers, and much more...

By the end of this period, you will be onboarding your first customers and you will have taken responsibility and ownership of your own portfolio, and start crunching data about engagement and satisfaction.


What you’ll do...

  • Manage a book of +100 mid-market customers assuming responsibility for them reaching their hiring objectives with Viterbit.
  • Lead the onboarding and implementation for new customers.
  • Constantly assess “a kind of health checks” for our customers to drive satisfaction, adoption, retention, and reducing churn.
  • Develop a deep understanding of customer goals and needs.
  • Work closely with Sales, Customer Support, Product and Marketing to raise customer loyalty, identify upsell opportunities and ensure a great customer experience.

Requirements

What you’ll bring to the team...

  • It would be awesome if you have any experience in Customer Success or Account Management at a tech company.
  • Confident in a tech environment.
  • Native Spanish and fluent English (written & spoken)
  • Ability to identify and drive commercial opportunities, a sales background is valuable.
  • Empathetic and persuasive, with a strong mix of emotional intelligence and business mindset.


Our team 🎁


At Viterbit we do things differently. There is no corporate nonsense or outdated hierarchies. You will be the 17th person aboard and still, will be hand to hand with founders and the whole team. As we like to spend more time together, we got an office in Chamberí where we work face-to-face, although flexibility is in our top ingredients. 


Perks & Benefits


  • 23 days for holidays + your birthday + December 24 & 31 (Christmas Eve and New Year's Eve is for family 🤗)
  • Career Plan (Internal promotions is always our first option; no one better than the team itself to care for and guide the future of Viterbit 💙)
  • Multicultural team and a very cool atmosphere at office with coffee / breakfast included 🥐
  • Addicted to Juancho's bbq (the best hamburgers in Spain)😎



If you feel this job opportunity is for you, apply here 🤿 If not, but you know someone interested, share !

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